FAQs

Please read below to see some of our frequently asked questions. At Zilch Weigh House we want to welcome you and help you as much as we can.

SHOPPING AT ZILCH WEIGH HOUSE

Monday to Friday 8am until 5pm

Saturday 9am-5pm 

Sunday 10am-2pm 

We are located in Harton Village, South Shields.

Our postcode for SatNav is NE34 6AD.

Or you can get directions here.

Yes, we encourage our customers to bring their own containers to refill products with, however, we do provide recyclable brown paper bags if you do not have your own containers. All we ask is that containers are clean before being brought to the store and are suitable for the type of produce they will be filled with.

 

There are two ways to refill and purchase dried or wet goods at Zilch. If you bring your own container you should weigh it first, the scales will produce a barcode label for your container and this is the ‘tare’ part of the process. This step tells the scales what your container weighs, when you fill it up with a product the scales will ask you to scan the container code so that it can deduct the weight of the container when it calculates the weight of the produce. This ensures that you only pay for the produce you take and not for the weight of the container. Once a product has been weighed, the scales will give you another barcoded label. This will tell you and the till how much of a product you have taken and what the total cost it.

 

The second option is to use brown paper bags, you do not need to scan the bag before filling it with produce, as it weighs nothing and makes no difference to the final cost. Once you have taken what you require, place the bag on the scales and select the product from the list. The scales will calculate the weight and print out a label confirming the price for you to pay.

No. We do offer organic and gluten free products, however, we are not officially a strict organic or gluten-free shop. Most of our products are not organic or gluten-free.

The second option is to use brown paper bags, you do not need to scan the bag before filling it with produce, as it weighs nothing and makes no difference to the final cost. Once you have taken what you require, place the bag on the scales and select the product from the list. The scales will calculate the weight and print out a label confirming the price for you to pay.

No, again many products are vegan and/or vegetarian, however, we do supply many products made or derived from animals. We have no plans to become either vegan or a vegetarian store in the future.

SUSTAINABLE LIVING

To us, zero waste shopping is a target, we’re aiming to reduce our use of single use plastics and shopping in a zero waste way means not buying products wrapped in unnecessary plastics or packaging. We have food dispensers in store that keep food products airtight and fresh, ready for you to dispense what you need, when you need it. Our wet refills, such as hygiene and cleaning products are stored in plastic containers, again they dispense what you need, when you need it, and once empty are returned to our suppliers ready to be refilled and used again.

Our other product ranges are all in keeping with our sustainable living and zero waste ethos, for example, we supply products that are home compostable after use, have packaging that is fully paper recyclable, or come with no packaging at all.

All refill produce is sold in grams, you will see prices listed either per 100g or 10g, depending on the product type. Even our wet products are sold in grams as it’s the easiest way to ensure you are paying for what you take.

Our aim is to reduce the amount of waste we produce, while helping our customers to live a more sustainable life by offering them a way to shop without buying products wrapped in unnecessary single use plastics.

We suggest making one small change, identify something that you use regularly to produces waste, examples could be shampoo bottles, or packets or pasta.

Save the empty shampoo bottle, give it a clean then bring it into the store to fill up with our refill shampoo, or find an empty container that could be used to fill up your pasta, give it a clean and bring it in to refill.

We find that often the first step is the hardest step. Take it slowly and make it small, once you make that first step you will open yourself up to a world of opportunities for reducing the amount of single use plastic you consume.

 

SAFE SHOPPING

Inevitably when selling loose foods there is a risk that allergens may be airborne. It is safe to say that our shop does have all allergens present and so it may not be a safe environment for people with allergies.

Our food products may either contain allergens or have contamination/traces of allergens because of packaging and transportation processes. Whilst we do make every effort to reduce the amount of trace contamination in our shop, there is always the risk that some products may contain traces of allergens that would not normally be present.

Once a product has left a dispenser, either put into a paper bag, or a customer’s container, it cannot be replaced. This is to ensure the quality of the products within dispensers is of the highest standard of food safety and hygiene. We request that customers pay for what they dispense, and if they are unsure how much a product may cost, we encourage you to take smaller amounts, weigh them and then print a label only when you are happy with the amount you have taken.

Due to Covid regulations, we can have 4 customers in store at one time. This allows for a safe enough space for customers to remain at a safe social distance. We request that all customers wear a mask and wash their hands upon entering our shop.

OUR COFFEE BAR

Yes, our coffee bar serves coffee all day. We ask that you bring a reusable coffee cup so that you do not produce unnecessary waste, however, we do have fully recyclable coffee cups to use if required. Our coffee cups have an innovative water lining in them, rather than the traditional plastic lining of takeaway coffee cups. This allows them to enter paper recycling streams and avoid ending up in landfill.

We do not provide plastic lids for our takeaway coffees. If you require a takeaway cup and a lid, we ask that you buy a silicone lid for £1. You can keep the lid and reuse it repeatedly.

We offer oat milk as an alternative to cow’s milk on our coffee bar.

Come Visit Us!

Find Us

Zilch Weigh House, 179a Sunderland Road, NE34 6AD

EMail

andrew@zilchweighhouse.co.uk

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