Sustainable Living

SUSTAINABLE LIVING

Zilch Weigh House is a sustainable living store in South Shields. Our aim is to offer groceries and household products whilst helping our customers to reduce their use of single use plastics.

FAMILY
ROOTED

Zilch Weigh House is a sustainable living store in South Shields. We are a family business created because we wanted to play our part in having a positive impact on the planet. Our goal is to reduce single use plastic as a family and a community.

Local, Sustainable & Convenient

From dried foods to environmentally friendly household essentials to premium coffee and deli products, our range of handpicked items are made to help you live a more sustainable life.

Come &
Visit Us

We are local people who are part of the community and our friendly team are looking forward to meeting you. 

Visit us in-store to find out more about our products, shop local and even grab a drink from our coffee bar.

Our Story
We’re a family business born out of a realisation that as a growing family of 4 (soon to be 5) our blue bin was filling up as quickly as it was emptied and that our everyday choices were having such a damaging effect on our planet.

Spending more time at home together through 2020 meant we were generating more plastic waste than ever before, and we didn’t want our children growing up thinking it was normal.

Thankfully 2020 provided us with more time to think about how we wanted to make changes to our consumer habits. We started off making more conscious decisions about our everyday purchases and having conversations with our children about why reducing our use of single use plastic was so important. It wasn’t long until we soon realised that locally we didn’t have many options for shopping in a sustainable way.

This is where Zilch was born, two parents wanting to lead by example for our young children, so that they can see there are alternatives to generating so much waste.

Our Products

Dried Goods

pastas, rice, beans, legumes, pulses, herbs, spices, flours and other baking ingredients

Tea & Coffee

Speciality Honduran coffee and a selection of speciality loose leaf teas

Sustainable convenience

organic and environmentally friendly soaps, toothpastes and cleaning products

Artisan breads

including sourdough, chia bread, rye breads and more

Fresh Fruit & Veg

we offer a weekly organic fruit and vegetable box delivery from our partners The Paddock in High Spen.

Dairy Products

cows milk on a refill basis from our milk pergal dispenser

Cured Meats

teaming up with Newcastle based Meat Salt Smoke we will be soon offering salamis and nduja with a selection of artisan cheeses

Come Visit Us!

Find Us

Zilch Weigh House, 179a Sunderland Road, NE34 6AD

EMail

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PRIVACY POLICY

Who we are

 

Zilch Weigh House Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

 

Zilch Weigh House Ltd, a company registered in England, act as the data controller when processing your data.

 

 

Information that we collect

 

Zilch Weigh House Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

 

The personal data that we collect from you is: –

  • Name
  • Email

 

We collect information from you when you register contact us or fill out a form.

 

Zilch Weigh House Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

 

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. 

 

 

How we use your data

 

We collect your personal data in the performance of a contract or to provide a service.

We will use your data to respond to any enquiries made on this site.

 

We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.

 

We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

 

 

Your Rights

 

You have the right to access any personal information that Zilch Weigh House Ltd processes about you and to request information about: –

 

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source.

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

 

Sharing your personal data 

 

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

 

 

Safeguarding measures

 

Zilch Weigh House Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

 

How long we keep your data

 

Zilch Weigh House Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

 

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

 

 

Marketing

 

Zilch Weigh House Ltd will occasionally send you promotions by email that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

 

 

Social Media Policy and Usage

 

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. Users are advised to verify the authenticity of our social media profiles before engaging with, or sharing information on these platforms. (Facebook, Instgram, LinkedIn, Twitter). We will never ask for user passwords or personal details on social media platforms and do not operate any Single Sign ons using your own social media usernames and passwords.

 

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

 

 

Consent 

 

Zilch Weigh House Ltd takes your privacy seriously and will only process your personal data with your consent and in accordance with the terms stated in our Privacy Notice.

You can withdraw your consent at any time. Please contact us if you want to do so.

 

This will only affect the way we use information when our reason for doing so is that we have your consent. See the section ‘Your Rights’ about more generally restricting use of your information.

 

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

 

 

Complaints 

 

Zilch Weigh House Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

 

You can also register a complaint about our handling of your personal data with the ICO, who are the UK’s supervisory authority for GDPR. www.ico.org.uk/concerns