FAQs

Please read below to see some of our frequently asked questions. At Zilch Weigh House we want to welcome you and help you as much as we can.

SHOPPING AT ZILCH WEIGH HOUSE

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takestop/® Ciotola PLASTICA con Bottiglia per Cocker Cane Gatto Animali Domestici MANGIATOIA Cibo Acqua Colore Casuale

takestop® Ciotola PLASTICA con Bottiglia per Cocker Cane Gatto Animali Domestici MANGIATOIA Cibo Acqua Colore Casuale

Qiman cute 3D Animal on bike Windmill Whirligig Garden Lawn yard Decor Wind spinner, Petromax fuoco pentola Starter Set FT6 con tasche, 2.7cm 2 x Maoran Fairy Garden miniatura ornamento cigno in resina micro paesaggio esterno casa delle bambole decorazione regalo festival 2,1 x 2,7 cm White+black 2.1, 7 GEOPONICS SEMI 200 pc Rare Colore Heliconia piante giardino domestico in vaso o cortile Fiore della pianta dei bonsai facile da coltivare per la casa Giardino, Accendi-Carbone Nerone Accessorio per Tutti i Barbecue. 30 cm H e 18 cm L e 18 cm P Ciminiera di Accensione per Barbecue con Doppia Maniglia di Sicurezza, Milopon copertura telo di copertura barbecue bbq barbecue a gas Custodia impermeabile barbecue telo telone per Weber 77x58cm Brink Mann Char Broil Holland and Jenn Air Nero, in Alluminio Maureen52Dorothy Deutsch Drahthaar Cartello Stradale per Amanti dei Cani, Fesjoy Quadrato 9V 1.8W 200 L/H Pannello Solare Pompa Acqua Pompa Kit per Piscina Garden Pond Waterpump Acquario Brushless, vivi casa Tenda da Gazebo 160 x 270 cm con Bretelle ARREDO Giardino Esterno, Altezza 40 cm Cespuglio di rose Ø-17 cm Rosa floribunda “Cuba Dance” Profumato giallo-rosso, Nero Gifort 70*75cm Copertura Barbecue Impermeabile Telo Protettivo Per Barbecue Grill Campana Protezione, 500 Little Gem bambino lattuga romana Semi grande degustazione rapida crescita Heirloom. Kungfu Mall colore casuale micro connettore in plastica di raccordo per tubo dellacqua da giardino 0,9 cm, REFURBISHHOUSE spina europea Tappetino Riscaldante Durevole Pianta Seme Germinazione Seme Propagazione Clone Starter Pad Calda Riscaldamento Idroponico Pad 52 X 24 Cm, Stand Di Fiori Scaffali Porta Piante Scaffale Porta Piante Vasi Fiori in Legno Scaffale Porta-fiori Con Ruote In Legno Scaffale A Scala Portafiori Interno 3 Ripiani Portaoggetti Pianta Stand Rack basa. Candele Matrimonio Luce Bianca Decorazione Luminisa A Batteria Impermeabile Rhytsing 12pcs LED Candele galleggianti Bianche. mix di varieta 1750 semi Papavero orientale, in Metallo Fountasia Decorazione da Giardino a Forma di pettirosso su Ramo, KINGDUO Egrow 100 Pz/Pacco Univalve Geranio Semi Perenni Fiore Pelargonio Semi per Camera Interna-1.


SUSTAINABLE LIVING

To us, zero waste shopping is a target, we’re aiming to reduce our use of single use plastics and shopping in a zero waste way means not buying products wrapped in unnecessary plastics or packaging. We have food dispensers in store that keep food products airtight and fresh, ready for you to dispense what you need, when you need it. Our wet refills, such as hygiene and cleaning products are stored in plastic containers, again they dispense what you need, when you need it, and once empty are returned to our suppliers ready to be refilled and used again.

Our other product ranges are all in keeping with our sustainable living and zero waste ethos, for example, we supply products that are home compostable after use, have packaging that is fully paper recyclable, or come with no packaging at all.

All refill produce is sold in grams, you will see prices listed either per 100g or 10g, depending on the product type. Even our wet products are sold in grams as it’s the easiest way to ensure you are paying for what you take.

Our aim is to reduce the amount of waste we produce, while helping our customers to live a more sustainable life by offering them a way to shop without buying products wrapped in unnecessary single use plastics.

We suggest making one small change, identify something that you use regularly to produces waste, examples could be shampoo bottles, or packets or pasta.

Save the empty shampoo bottle, give it a clean then bring it into the store to fill up with our refill shampoo, or find an empty container that could be used to fill up your pasta, give it a clean and bring it in to refill.

We find that often the first step is the hardest step. Take it slowly and make it small, once you make that first step you will open yourself up to a world of opportunities for reducing the amount of single use plastic you consume.

 

SAFE SHOPPING

Inevitably when selling loose foods there is a risk that allergens may be airborne. It is safe to say that our shop does have all allergens present and so it may not be a safe environment for people with allergies.

Our food products may either contain allergens or have contamination/traces of allergens because of packaging and transportation processes. Whilst we do make every effort to reduce the amount of trace contamination in our shop, there is always the risk that some products may contain traces of allergens that would not normally be present.

Once a product has left a dispenser, either put into a paper bag, or a customer’s container, it cannot be replaced. This is to ensure the quality of the products within dispensers is of the highest standard of food safety and hygiene. We request that customers pay for what they dispense, and if they are unsure how much a product may cost, we encourage you to take smaller amounts, weigh them and then print a label only when you are happy with the amount you have taken.

Due to Covid regulations, we can have 4 customers in store at one time. This allows for a safe enough space for customers to remain at a safe social distance. We request that all customers wear a mask and wash their hands upon entering our shop.

OUR COFFEE BAR

Yes, our coffee bar serves coffee all day. We ask that you bring a reusable coffee cup so that you do not produce unnecessary waste, however, we do have fully recyclable coffee cups to use if required. Our coffee cups have an innovative water lining in them, rather than the traditional plastic lining of takeaway coffee cups. This allows them to enter paper recycling streams and avoid ending up in landfill.

We do not provide plastic lids for our takeaway coffees. If you require a takeaway cup and a lid, we ask that you buy a silicone lid for £1. You can keep the lid and reuse it repeatedly.

We offer oat milk as an alternative to cow’s milk on our coffee bar.

Come Visit Us!

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Find Us

Zilch Weigh House, 179a Sunderland Road, NE34 6AD

EMail

andrew@zilchweighhouse.co.uk

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